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General information

Shipping protection

Where do you ship?

We ship worldwide with fast and trackable delivery.

What is your return policy?

Easy 14-day returns, full refund guaranteed.

How long does delivery take?

We ship your order within 0–3 business days. Delivery time depends on your location. Check our shipping policy for details.

What is Shipping Protection?

Shipping Protection is an optional service you can add at checkout for just €2,95. It covers your order in case it is lost, stolen, or damaged during transit.

What does it cover?

Lost packages: If your order doesn’t arrive within the carrier’s estimated delivery window.

Stolen packages: If your order is marked as delivered but you never received it.

Damaged products: If your items arrive broken or unusable.

How do I use Shipping Protection?

Contact our customer support within 14 days of the issue. Provide your order number and any relevant details (e.g., photos of damage).We will replace your order or issue a full refund.

Still have questions?

We’re here to help. You can reach us at support@billiejeans.eu or simply click the button below.